Call Centre Agent – Belfast

Job title: Call Centre Agent

Location: Belfast

Salary: £21,000 + monthly bonus

Working hours: Monday – Sunday, full-time variable rota

Contract: Permanent, full time

Apply here

(Please note you will be taken to our careers site to apply)

About the opportunity

Are you hard-working, organised, and personable, with a passion for working in a people-focused environment? Do you want to develop your career in an organisation where you are truly valued and not just a number?

If you are looking for an opportunity where you can put your customer service skills into practice and make a serious difference on business growth within a marketing leading, fast-growing and award-winning global business- then look no further!

Scottish Nursing Guild (SNG) specialises in supporting clients when no-one else can. Whether the requirement is last minute, unusual, remote or difficult to cover, SNG can help at any time of the day or night. SNG works across Ireland, recruiting to standards which exceed local regulation and guidelines. They offer their healthcare workers hourly pay rates, plus other benefits.

We currently have an opportunity for a new Call Centre Agent join our supportive and friendly team in Belfast. Working as part of the operations function, you will act as a liaison between our HSE and private hospital clients and our workers, by coordinating the placement of our nurses and healthcare support workers into our client’s shifts, often at very short notice, whilst supporting the growth of our client and nurse database.

What you will be doing

Taking telephone calls and responding to emails from clients and inputting new shift information onto our bespoke software
Make outbound calls to workers in order to gain their availability for current and future shifts and encourage ongoing worker compliancy
Take inbound/ make outbound calls to workers in order to book them into shifts at hospitals and other clinical settings, ensuring their skillset matches the shift requirements
Make outbound calls to clients to confirm worker details, establish additional demand, promote nurse availability and enhance client relationship to support business growth

We believe to be successful within this role, you will need to have:

Exceptional customer service skills
Excellent communication skills
The ability to be proactive, to multitask, prioritise, work well under pressure and to deadlines
Be comfortable with independent working

What we can offer you

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

Competitive basic salary
We will develop you and your career through our internal training programme
Career progression completely based on performance
25 days annual leave which increases after each full year of service
Fully funded qualifications
Workplace pension scheme
Holiday incentives abroad
Regular competitions
Cycle to work scheme
Private Medical Insurance

Our commitment to employee development through training has resulted in a World Class personalised progression pathway with Learning and Development courses to choose from in order to enhance your skills. If you are looking for a role where you are a valued member of a key business function, where you can push your career forward in a company that continues to grow year on year, then contact us now with your current CV to apply.

About us

The Scottish Nursing Guild specialises in recruiting and supplying exceptional nurses to NHS and private care organisations, often at extreme short notice. With over 25 years’ experience in responding to last-minute requirements, our service is fast, reliable, professional and most importantly trusted. We care passionately about our nurses and the difference they make to the lives of patients and clients.

Apply here

(Please note you will be taken to our careers site to apply)