Customer Service Advisor – Dublin

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Job title: Customer Service Advisor
Location: Dublin
Salary: €29,000 – €30,000 + monthly bonus potential + 20% unsociable hours uplift
Apply here

(Please note you will be taken to our careers site to apply)

About the opportunity

Are you hard-working, organised, and personable, with a passion for working in a people-focused environment? Do you want to develop your career in an organisation where you are truly valued and not just a number?

If you are looking for an opportunity where you can put your customer service skills into practice and make a serious difference on business growth within a marketing leading, fast-growing and award-winning global business- then look no further!

Scottish Nursing Guild is a leader in the healthcare recruitment market with a mission to deliver the highest standards of nursing care where no one else can. As a global healthcare organisation, our company purpose is firmly anchored in improving people’s lives- get in touch and be prepared to make a world of difference!

We currently have an opportunity for a new Customer Service Advisor to join our supportive and friendly team in Dublin. Working as part of the operations function, you will act as a liaison between our HSE and private hospital clients and our workers, by coordinating the placement of our nurses and healthcare support workers into our client’s shifts, often at very short notice, whilst supporting the growth of our client and nurse database.

What you will be doing

  • Answer telephone calls and emails from clients and input new shift information onto our bespoke software.
  • Make outbound calls to workers in order to gain their availability for current and future shifts and encourage ongoing worker compliancy.
  • Take inbound/make outbound calls to workers in order to book them into shifts at hospitals and other clinical settings, ensuring their skillset matches the shift requirements.
  • Make outbound calls to clients to confirm worker details, establish additional demand, promote nurse availability and enhance client relationships to support business growth.
  • Ensure professional, informative and positive relationships are created and maintained at all times.

We believe to be successful within this role, you will need to have:

  • Exceptional customer service skills
  • Excellent communication skills
  • The ability to be proactive, to multitask, and prioritise your workload
  • Ability to meet deadlines and work well in a fast paced environment

What we can offer you

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

  • Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
  • Pension scheme matching up to 5%
  • Regular team socials
  • Discounts on restaurants, shops, bars and cinemas
  • Private medical insurance
  • Bike to work scheme
  • Free flu vaccinations
  • Annual company holiday for top performers
Our commitment to employee development through training has resulted in a World Class personalised progression pathway with Learning and Development courses to choose from in order to enhance your skills. If you are looking for a role where you are a valued member of a key business function, where you can push your career forward in a company that continues to grow year on year, then contact us now with your current CV to apply.

About us

The Scottish Nursing Guild specialises in recruiting and supplying exceptional nurses to NHS and private care organisations, often at extreme short notice. With over 25 years’ experience in responding to last-minute requirements, our service is fast, reliable, professional and most importantly trusted. We care passionately about our nurses and the difference they make to the lives of patients and clients.

Apply here 

(Please note you will be taken to our careers site to apply)