Customer Service Advisor – Edinburgh

Job title: Customer Service Advisor

Location: 160 Dundee St, Edinburgh EH11 1DQ
Employment Type: Permanent, Full Time

Hours: 40 hours per week (Monday – Sunday 5 x 8 hour shifts between the hours of 7am and 10pm)
Salary: £21,000 + 20% uplift for unsociable hours + 10% bonus

Apply here

(Please note you will be taken to our careers site to apply)

About the opportunity

Are you hard-working, organised, and personable, with a passion for working in a people-focused environment? Do you want to develop your career in an organisation where you are truly valued and not just a number?

If you are looking for an opportunity where you can put your customer service skills into practice and make a serious difference on business growth within a marketing leading, fast-growing and award-winning global business- then look no further!

Part of Acacium Group, Scottish Nursing Guild have over 35 years’ experience in responding to last-minute requirements bringing exceptional nurses to NHS and private healthcare organisations. Our service is fast, reliable, professional and most importantly trusted. We care passionately about our nurses and the difference they make to the lives of patients and clients.

As our Customer Service Advisor, you will support the operations functions, liaising between our NHS and private healthcare clients and our workers. You will be coordinating the placement of our nurses and healthcare support workers into our client’s shifts, often at very short notice, whilst supporting the growth of our client and nurse database.

What you will be doing

Answering telephone calls and emails from clients and inputting new shift information onto our bespoke software
Making outbound called to workers in order to gain their availability for current and future shifts and encourage ongoing worker compliancy
Taking inbound/ make outbound calls to workers in order to book them into shifts at hospitals and other clinical settings, ensuring their skillset matches the shift requirements
Making outbound calls to clients to confirm worker details, establish additional demand, promote nurse availability and enhance client relationship to support business growth

We believe to be successful within this role, you will need to have:

Exceptional customer service skills
Excellent communication skills
The ability to be proactive, to multitask, prioritise, work well under pressure and to deadlines
Be comfortable with independent working

What we can offer you

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
Pension scheme matching up to 5%
Gym Flex – discounted gym memberships which are UK wide
Regular team socials
Discounts on restaurants, shops, bars and cinemas
Free flu vaccinations
Annual company holiday for top performers

Our commitment to employee development through training has resulted in a World Class personalised progression pathway with Learning and Development courses to choose from in order to enhance your skills. If you are looking for a role where you are a valued member of a key business function, where you can push your career forward in a company that continues to grow year on year, then contact us now with your current CV to apply.

About us

The Scottish Nursing Guild specialises in recruiting and supplying exceptional nurses to NHS and private care organisations, often at extreme short notice. With over 25 years’ experience in responding to last-minute requirements, our service is fast, reliable, professional and most importantly trusted. We care passionately about our nurses and the difference they make to the lives of patients and clients.

Apply here

(Please note you will be taken to our careers site to apply)