Customer Service Advisor – Edinburgh

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Job title: Customer Service Advisor
Location: Dundee Street, Edinburgh City Centre
Salary: £18,500 – £20,500 + 20% uplift on unsociable hours + up to 10% quarterly bonus
Working hours: Monday – Sunday, full-time variable rota


Sorry, we are no longer recruiting for this position.

Check out our careers page for our latest vacancies.

About the opportunity

We currently have an opportunity within the Scottish Nursing Guild for a Customer Service Advisor to join our team in Edinburgh, placing nurses and healthcare support workers into shifts. Working as part of the operations team, you will act as a liaison between our NHS and private hospital clients and our workers, by coordinating the placement of our nurses and healthcare support workers into our client’s shifts, often at very short notice, whilst supporting the growth of our client and nurse database. The Customer Service Advisor also responds to queries from clients and workers in relation to all aspects of our business.

What you will be doing

  • Answer telephone calls and emails from clients and input new shift information onto our bespoke software.
  • Take inbound/make outbound calls to workers in order to book them into shifts at hospitals and other clinical settings, ensuring their skillset matches the shift requirements.
  • Make outbound calls to workers in order to gain their availability for current and future shifts and encourage ongoing worker compliancy.
  • Meet call & productivity targets set
  • Make outbound calls to clients to establish their staffing needs
  • Promote our online ordering and booking platform to clients and workers.
  • Liaise with all internal departments regarding any additional queries.
  • Ensure professional, informative and positive relationships are always created and maintained.
  • Demonstrate extensive overall company knowledge.

We believe to be successful within this role, you will need to have:

  • Exceptional customer service skills
  • Excellent communication skills
  • The ability to be proactive, to multitask, prioritise, work well under pressure and to strict deadlines
  • Ability to self-motivate and manage time effectively when lone working
  • A positive and engaging manner with the ability to solve problems effectively
  • A proven track record of overachieving KPIs
  • Good team working skills and the ability to work under minimal supervision

What we can offer you

In exchange for your hard work, we can offer you a fantastic company culture, optional charity involvement and a great work/life balance. As well as a competitive salary, 25 days holiday which increases with years of service and a company pension scheme. We also hold various social events throughout the year, offer holiday incentives abroad, awards for excellent performance and a strong internal support team.
Our commitment to employee development through training has resulted in a World Class personalised progression pathway with Learning and Development courses to choose from in order to enhance your skills. If you are looking for a role where you are a valued member of a key business function, where you can push your career forward in a company that continues to grow year on year, then contact us now with your current CV to apply.

About us

The Scottish Nursing Guild specialises in recruiting and supplying exceptional nurses to NHS and private care organisations, often at extreme short notice. With over 25 years’ experience in responding to last-minute requirements, our service is fast, reliable, professional and most importantly trusted. We care passionately about our nurses and the difference they make to the lives of patients and clients.


Sorry, we are no longer recruiting for this position.

Check out our careers page for our latest vacancies.